Refund policy

**Return and Refund Policy**

At S&S Wholesale Fire Supply, we are committed to ensuring your satisfaction with our products. Please review our return and refund policies for stock items carefully:  

 **Eligibility for Returns**  
1. **Stock Items Only**: Returns are accepted for stock items in unused, original condition and in their original packaging.  
2. **Return Window**: All returns must be initiated within 30 days of the purchase date.  

 **Restocking Fee**  
- A **25% restocking fee** will be applied to all returns of stock items. This fee will be deducted from the refund amount.  

 **Freight Charges**  
- Return shipping costs are the responsibility of the customer. Freight charges for the original shipment are non-refundable.  
- Customers are encouraged to use a trackable shipping method to ensure the safe return of the product.  

 **Non-Refundable Items**  
- Custom orders, special-order items, and items not listed as stock are **not eligible for return or refund** unless defective or damaged upon receipt.  

 **Return Process**  
1. Contact our Customer Service team at [Contact Information] to initiate the return process and receive a Return Authorization (RA) number.  
2. Package the item securely to prevent damage during transit. Include the RA number and a copy of the original invoice inside the package.  
3. Ship the item to the return address provided by our Customer Service team.  

 **Refunds**  
- Refunds will be processed within 7–10 business days after the returned item is inspected and approved.  
- Refunds will be issued to the original payment method, minus the 25% restocking fee and any applicable freight charges.  

Thank you for your understanding. If you have any questions about our return policy or need assistance, please contact us at or wholesalefiresupply@gmail.com.